Privacy Policy

Privacy Policy & Cookies

1.     Introduction

1.1   We are committed to safeguarding the privacy of our website visitors and the confidentiality of any information that you provide us with; in this policy we explain how we will treat your personal information
1.2   By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2.     Collecting Personal Information

2.1   In general, you can visit our website without telling us any personal information. If, however you do register on our website, you will be asked to provide certain personal information such as your contact details. We will store and use the information provided as detailed below.
2.2   We may collect, store and use the following kinds of personal information:
(a)   [information about your computer and about your visits to and use of this website (including IP Address, Geographical Location, Browser Type and Version, Operating System, Referral Source, Length of Visit, Page Views and Website Navigation Paths)]
(b)    [information that you provide when you enquire about a property (including Name, Contact Number and Email Address)]
(c)    [information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including Timing, Frequency and Pattern Of Use)]
(d)    [information contained in or relating to any communications that you send to us or send through the website (including the Communication Content and Meta Data Associated with the Communication)]
(e)    [any other personal information that you choose to send to us]
(f)     [provide details of other personal information collected]
2.3   Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3.     Using Your Personal Information

3.1   Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of our website.
3.2   We may use your personal information to:
(a)    [administer our website and business]
(b)    [enable your use of the services available through our website]
(c)    [supply to you services enquired about through our website]
(d)    [send you non-marketing commercial communications]
(e)    [send you email notification relating to our business which we think may be of interest to you (you can inform us at any time if you no longer require marketing communications)]
(f)     [send you marketing communications relating to our business which we think may be of interest to you by email (you can inform us at any time if you no longer require marketing communications)]
(g)    [provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)]
(h)    [deal with enquiries by you relating to our website]
(i)     Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service)
(j)     [other uses]
3.3   [we will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct messaging]

4.     Disclosing Personal Information

4.1   We may disclose your personal information to [any of our employees, officers, professional advisers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.
4.2   We may disclose your personal information:
(a)    [to the extent that we are required to do so by law]
(b)    [in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)]
(c)    [to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling]
(d)    To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information]
4.3   Except as provided in this policy, we will not provide your personal information to third parties.

5.     Retaining Personal Information

5.1   This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2   Personal information that we process for any purpose or purposes shall not be kept for longer that is necessary for that purpose or purposes.
5.3   Without prejudice to Section 5.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
(a)    [information that you provide when you enquire about a property (including Name, Contact Number and Email Address) will be deleted 6 months after being provided]
5.4   Notwithstanding the other provisions of this Section 5, we will obtain documents (including electronic documents) containing personal data:
(a)    [to the extent that we are required to do so by law]
(b)    [if we believe that the documents may be relevant to any ongoing or prospective legal proceedings]
(c)    [in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)]

6.     Security Of Your Personal Information

6.1   We will take reasonable technical and organization precautions to prevent the loss, misuse or alteration of your personal information.
6.2   We will store all the personal information you provide on our secure (password and firewall protected) servers.
6.3   You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.     Amendments

7.1   We may update this policy from time to time by publishing a new version on our website.
7.2   You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3   We may notify you of any changes to this policy by email.

8.     Your Rights

8.1   You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a)    [the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of a valid passport and/or driving license plus an original copy of a utility bill)]
8.2   We may withhold personal information that you request to the extent permitted by law.
8.3   You may instruct us at any time not to process your personal information for marketing purposes.
8.4   In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9.     Third Party Websites

9.1   Our website includes hyperlinks to, and details of, third party websites.
9.2   We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.   Updating Information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11.   Cookies

11.1 A new EU Law on cookied requires website users to be given the opportunity to understand how cookies are being used on our website and consent to cookies being stored on their computers (laptops/mobiles/tablets)
(a)   A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. They contain small pieces of information such as: site name, unique user ID, life-span (time) of the cookie’s abilities and effects, and a random number. Generally cookies are not used to reveal your identity or any personal information.
(b)   When you visit a website that uses cookies for the first time, a cookie will be downloaded onto your device. On subsequent visits to the website, the website will check if a cookie exists and if so can tailor its actions/content to the information stored. It could also be used to record how long you spend on each page on a site, what links you click, or your preferences for page layouts and colour schemes.
11.2  Our website uses cookies.
11.3  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.4  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11.5   We use both session cookies and persistent cookies on our website.
11.6   The names of the cookies that we use on our website, and the purposes for which they are used are set out below:
(a)      [we use session cookies and persistent cookies on our website to [recognize a computer when a user visits the website/ track users as they navigate the website/ enable the use of a favourites page on the website/remember locations previously searched for by user/ improve the website’s usability/ analyse the use of the website/ administer the website/ prevent fraud and improve the security of the website/ personalize the website for each user]
11.7   Most browsers allow you to refuse to accept cookies; for example:
(a)      In Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b)      In Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from site”; and
(c)      In Chrome (Version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting data” under the “Cookies” heading.
11.8   Block all cookies will have a negative impact upon the usability of many websites.
11.9   If you block cookies, you will not be able to use all features on our website.
11.10 You can delete cookies already stored on your computer; for example:
(a)      In Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at;
(b)      In Firefox (version 24), you can delete cookies by clicking “Tools, “Options” and “Privacy”, then selecting “use custom settings for history”, clicking “Show cookies”, and then clicking “Remove All Cookies”; and
(c)      In Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug in data” before clicking “Clear browsing data”.
11.11  Deleting cookies will have a negative impact on the usability of many websites.
11.12  By consenting to the use of cookies, you are consenting to the cookies on this website to use Google Analytics service. Google Analytics allows the Company to better understand your usage of our website.
(a)      Google have provided a browser plug-in which can be installed if you wish to opt out of this service: http//
(b)      More information can be found at

12.     Data Protection Registration

12.1   We are registered as a data controller with the UK Information Commissioner’s Office.
12.2   We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
12.3   Out data protection registration number is Z2394761.

13.     Our Details

13.1   This website is owned and operated by Rhapsody Developments Ltd.
13.2   We are registered in England and Wales under the registration number 4772340, and our registered office is at 49 St Georges Terrace, Jesmond, Newcastle upon Tyne, NE2 2SX.
13.3    Our principle place of business is at 49 St Georges Terrace, Jesmond, Newcastle upon Tyne, NE2 2SX.
13.4    You can contact us by writing to the business address given above, by using our website contact form, by email to or by telephone on 0191 2818758.